New customers of a 15-minute grocery app stopped coming back after May. Build cohort retention, find the causes — a small-cart fee, one failing dark store, late deliveries or a coupon campaign — and size the problem.
Kiranakart Quick Commerce Pvt Ltd · SQL · Python (pandas, seaborn) · solved in your browser
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Sign up to startManagement does not know how far the repeat rate of new customers has fallen, which customers and stores are affected, or which of the recent changes is responsible. The Chief Business Officer needs a data-backed cohort analysis of orders from 1 January to 30 September 2026 to decide whether to change the small-cart fee, fix operations at particular stores or stop the coupon campaign.